Shipping Policy

We are located in rural Alaska.  Gustavus is only accessible by ferry or plane.  This means that all mail shipments are dependent on good weather.  We appreciate your understanding that there may be delays in shipping physical products.

We will do our best to fill your order within 7 days.  We have no control over the weather or delivery services.

You will receive tracking information for your order once it has shipped.

Please notify us if you do not receive your order within 14 days.

If a tracking system shows that your item has been delivered to your address but you did not receive it Steller Botanical Health is not liable for this item and will not issue a refund or replacement item free of charge.